Privacy & Cookies
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How we use your information and the reason why?
HIYOU By Laus collect relevant data in order to proceed with any purchases made online, and the information you provide for us, is only used for us to carry out a service upon your request, we will ensure maximum security and protection for all your data you have given. HIYOU By Laus will strictly follow the United Kingdom Data Protection Act 1998 and the General Data Protection Regulation 2016/679 which is valid from the 25th May 2018. Please do not hesitate to contact us in regards to this.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us from our Contact Page or mailing us at: HIYOU 108 Newgate Street Newcastle Tyne & Wear UK NE1 5RQ
Name and contact details
We only use your contact details for delivering your purchases to you. Furthermore, to send you confirmation emails regarding you order. This will include if items are out of stock or items returning back into stock, we will try our best to keep you updated.
We may use your email address for any promotions we have to offer and any new and exclusive products you may be interested in, as well as any changes we make.
We will only use your contact number, if we have no response from emails, and have been trying to contact you regarding to your delivery or any purchases you have made with us.
To prevent fraud and detect fraud against yourself and HIYOU By Laus, keeping us both protected.
Date of birth
We do not ask you to provide your date of birth, however by agreeing with the terms and conditions of HIYOU By Laus, you are over the age of 18 whilst visiting and purchasing from our website www.HIYOU.co
Through, your chosen payment method or banking they may ask you for your date of birth for extra security before proceeding with your payment, please contact your bank or payment methods for further details.
Your contact history
Your contact history is kept in order for our team to always improve our customer service and provide the best possible experience when you are shopping online or when you need to contact us.
How we store your data
We use Tsohost to store your data for more information please follow the website below:
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We keep your information as long as you have registered to open an account with us and we provide our service to you. However, depending on certain circumstances, if absolute necessary, or required to meet legal or regulatory requirements, prevent fraud and abuse, determine a dispute or applying our terms and conditions we may still hold some of your information even after closing your account and our services to you have stopped.
SECTION 4 – Online Store
Our store is hosted on Tso Host and uses Woo Commerce. Woo-Commerce provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored on TsoHost’s data server. They store your data on a secure server behind a firewall.
Tso Host – www.tsohost.com
Details on how the data is stored can be accessed by following link also.
Payments are done through Hosted Payment Form Integration and provided by Payment Sense Gateway and Paypal.Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
We do not keep your card security or CVV information. We use your card details for processing payment and issuing refunds only.
To prevent fraud and detect fraud, against yourself and HIYOU By Laus, keeping us both protected.
Please visit Payment Sense Website and Paypal Website for further details
PayPal – www.paypal.com
Payment Sense – https://www.paymentsense.co.uk
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We also share your information to another business such as our third party courier service as part of service we provide to you, for further information their website as follows.
Low Cost Parcels – http://www.lowcostparcels.co.uk
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 – COOKIES
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at our Contact Page or by mail at HIYOU[Re: Privacy Compliance Officer] [108 Newgate Street Newcastle Tyne & Wear UK NE1 5RQ]
Please do not hesitate to contact us relating to your personal information, this includes the following:
The right to request and access your personal information
The right to be informed about any changes to how we use your personal information
The right to request your data and information to be deleted, depending on certain circumstances
The right to opt out of contacting you via, telephone, email and post, to do so please contact us.
The right to complain to your data protection regulator – in the UK, the information Commissioner’s Office.
104-108 Newgate Street
Newcastle Upon Tyne
Tyne and Wear
Cookies and how they Benefit You
Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you’d expect
- Save you having to login every time you visit the site
- Remember your settings during and between visits
- Improve the speed/security of the site
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
You can learn more about all the cookies we use below
More about our Cookies
Website Function Cookies
- Making our shopping basket and checkout work
- Determining if you are logged in or not
- Remembering your search settings
There is no way to prevent these cookies being set other than to not use our site.
Anonymous Visitor Statistics Cookies
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.